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| Having Problems? |
Follow these simple
step-by-step guides to fix the most common problems
when accessing our live broadcasts and archives. |
Before following any of these procedures, be aware that we have found many problems with some media players
on our site that can cause listeners to be unable to access live broadcasts. We recommend using the latest
versions of WinAmp or VLC with our site, as those media players seem to have the fewest problems. If, after
installing either of these media players, you are unable to access our live broadcasts, please continue
reading below.
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Problem: Windows Media Player gives a message that it "cannot find file" after clicking on a live broadcast link.
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Solution:
Windows Media Player uses Internet Explorer as its internal web browser. When you click on a live broadcast
link on our page, Windows Media Player downloads a playlist file to your computer so it can find the
live broadcast on the Internet. We sometimes need to change the playlist file so it points to the correct
location on the Internet, and Internet Explorer won't download the new file if it already has an older copy
in its cache that has not yet expired. To permanently fix this problem, follow these steps:
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Open Internet Explorer and then navigate to Tools -> Internet Options
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Make sure the "General" tab is selected on the box that pops up. In about the middle of the
box (for IE7), you will see an area labeled "Browsing History". For IE6, this will be slightly
different, but in both cases, there will be two buttons side-by-side, one labeled 'Delete..." and
the other labeled "Settings". Click on the "Delete..." button.
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In IE7, you will see a box pop up with several buttons. Click on the button labeled "Delete files..."
and then answer yes to the question you are asked. In IE6, you will only see a popup asking you
whether you want to delete files. Go back to the Internet Options box.
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Click on the "Settings" button next to the "Delete..." button you just used.
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Look for a line of text that looks like "Check for newer versions of stored pages" and note the
selection buttons below it. Make sure the "Every time I visit the webpage" option is selected
and then click OK.
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Click OK to close the Internet
Options screen and visit the web
page again. If you are still having
trouble, send us an email to
trouble@tsrnsports.com and
tell us which broadcast you are trying to access as well as any error messages you are seeing and a
description of your problem. Please be as detailed as you know how to be so we can find the problem
quickly and fix it. If you have already applied this solution and are still seeing the problem,
please let us know immediately.
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